Privacy Policy — How 77com Protects Your Data

This Privacy Policy describes how 77com ("the Platform", "we", "us") collects, uses, stores and protects personal information when you access and use the 77com website, mobile app or any related services. It applies to all registered players and to anyone who visits the platform, whether or not they have an account.

By registering an account or using the 77com platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, you can contact the 77com support team at any time through the platform's support channel.

This policy should be read alongside the 77com Terms and Conditions, which set out the broader rules governing your use of the platform. In the event of any conflict between this policy and the Terms and Conditions on a privacy matter, this Privacy Policy takes precedence.

77com collects personal data in two ways: information you provide directly and information generated automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth, provided at registration for identity and age verification purposes.
• Contact information — email address and phone number — used for account communications and, where opted in, promotional messages.
• Payment details such as mobile wallet numbers (JazzCash, Easypaisa), bank account details or card information required to process PKR deposits and withdrawals. Full card numbers are not stored on 77com servers.
• Identity documents — such as a national identity card or passport — which may be requested during the verification process before certain withdrawals are processed.
• Any information you voluntarily provide when contacting support, including the content of support conversations.

Information collected automatically:

• Device information including device type, operating system version, browser type and unique device identifiers.
• IP address and approximate location data derived from it.
• Session data — pages visited, time spent, features used, bets placed and games played — used to improve platform performance and detect unusual activity.
• Cookie and tracking data as described in the Cookies section below.

77com uses your personal information strictly for the purposes for which it was collected. We do not use your data for purposes unrelated to operating the platform and your account. Specific uses include:

• Account management: Creating and maintaining your player account, verifying your identity and age, and managing your account settings and preferences.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Your payment details are shared with the relevant payment processor only to the extent required to complete each transaction.
• Security and fraud prevention: Monitoring account activity and betting patterns to detect unusual behaviour, fraudulent transactions, duplicate accounts and any use of the platform that violates the Terms and Conditions.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform — which features are most used, where technical issues occur — and to improve the experience for Pakistan players specifically.
• Customer support: Using your account information and support conversation history to resolve queries, disputes and technical issues efficiently.
• Promotional communications: Sending emails or push notifications about bonuses, new features and seasonal promotions such as PSL-related offers — only if you have opted in to receiving these communications. You can opt out at any time through your account settings.
• Legal and compliance obligations: Retaining records of transactions and account activity to the extent required by applicable laws and to respond to lawful requests from authorities.

Because 77com processes real-money transactions in PKR, payment data is handled with the highest level of care. The following points explain specifically how your payment information is managed:

• 77com does not store full debit or credit card numbers on its own servers. Card transactions are processed through encrypted payment gateways, and only a masked reference is retained for transaction records.
• Mobile wallet identifiers — such as your JazzCash or Easypaisa registered phone number — are stored securely and used only to process transactions on your account. These are never shared with unrelated third parties.
• Bank account details provided for Raast or bank transfer withdrawals are stored in encrypted form and used only for the purpose of processing your withdrawal to a verified account in your name.
• All withdrawals are processed only to payment methods that have been verified as belonging to the registered account holder. Third-party withdrawals are not permitted under any circumstances.
• Transaction records — amounts, dates, payment methods and references — are retained for the period required to comply with financial record-keeping obligations and to resolve any disputes.

77com does not sell, rent or trade your personal data to third parties for marketing or advertising purposes. Your information may be shared in the following limited circumstances only:

• Payment processors: Details necessary to complete a specific deposit or withdrawal transaction are shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast or a card processing network. Each processor operates under its own privacy and security policies.
• Identity verification services: If a third-party verification tool is used to confirm your identity or age, the minimum necessary data is shared for that purpose only.
• Technical service providers: Providers of infrastructure, hosting, analytics or security services who process data on 77com's behalf under contractual obligations that prohibit them from using the data for any other purpose.
• Legal requirements: If 77com receives a lawful request from a court, regulator or law enforcement authority — and is legally required to comply — relevant data may be disclosed. 77com will not disclose more than is strictly required by such a request.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the business, player data may form part of the transferred assets. Players will be notified of any such change before their data is transferred to a new controlling entity under materially different privacy terms.

77com uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how players use the platform so we can improve it. Here is what each type of cookie does:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens and basic navigation. Without them, the platform cannot work. These cannot be disabled.
• Functional cookies: Remember your preferences — such as your preferred language, last-used payment method or display settings — so you do not have to re-enter them each session.
• Analytics cookies: Collect anonymised, aggregated data about how players use the platform — which pages are visited most, where users encounter errors, how long sessions last. This data does not identify individual players.
• Security cookies: Help detect and prevent fraudulent activity, bot traffic and unusual login patterns.

You can manage non-essential cookies through your browser settings at any time. Disabling functional cookies may affect your experience — for example, your preferences may not be saved between sessions. Disabling analytics cookies will not affect your ability to use any part of the platform.

77com applies technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and 77com's servers.
• Encryption of sensitive stored data, including payment references and identity documents.
• Access controls that restrict which staff members can access player data, based on role and necessity.
• Monitoring systems that flag unusual account activity, login attempts from new locations and potential security incidents in real time.
• Regular security reviews of platform infrastructure and third-party integrations.

While 77com takes every reasonable precaution, no system connected to the internet can be guaranteed to be completely secure. You also have a role to play — use a strong, unique password for your 77com account, enable any available two-step verification, and contact support immediately if you suspect your account has been accessed without your authorisation.

77com retains your personal data for as long as your account is active and for a reasonable period afterwards, as required to meet legal obligations, resolve disputes and enforce agreements. Specific retention periods vary by data type:

• Account information (name, contact details, verification documents): Retained for the duration of your account and for a defined period after closure, as required by applicable record-keeping obligations.
• Transaction records (PKR deposits, withdrawals, bet history): Retained for the period required by financial record-keeping requirements applicable to the platform.
• Support communications: Retained for a reasonable period after resolution to allow follow-up if needed.
• Analytics and session data: Aggregated and anonymised data may be retained indefinitely as it does not identify individual players. Raw session logs are retained for a limited period and then deleted or anonymised.

When data is no longer required and the applicable retention period has expired, it is securely deleted or irreversibly anonymised.

As a 77com player, you have certain rights regarding your personal data. You can exercise these rights at any time by contacting the support team through the platform:

• Access: You can request a copy of the personal data 77com holds about you.
• Correction: If any personal data we hold is inaccurate or out of date, you can ask us to correct it. You can update basic account information directly through your account settings.
• Deletion: You can request that your personal data be deleted. Note that some data must be retained for the period required by financial and legal obligations, even after an account is closed. We will inform you of any data that cannot be deleted and the reason why.
• Opt-out of marketing: You can opt out of promotional emails and push notifications at any time through your account notification settings, or by contacting support. Opting out of marketing does not affect account-critical communications such as transaction confirmations or security alerts.
• Account closure: You may request closure of your 77com account at any time. Upon closure, any remaining verified balance will be returned to your last used PKR payment method after outstanding transactions are settled.

77com is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use this platform.

If 77com becomes aware that personal data has been collected from a person under 18, that account will be immediately closed and all associated data deleted, except where retention is required for legal or fraud-prevention purposes.

If you believe a minor has registered on the platform using false information, please contact 77com support immediately.

77com may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable laws, or improvements to data practices. When material changes are made, the "Last updated" date at the top of this page will be revised and a notice may be displayed within the platform.

Continued use of the 77com platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.

We recommend reviewing this page periodically, particularly before making significant transactions or sharing additional personal information with the platform.

If you have any questions, concerns or requests related to this Privacy Policy or the way 77com handles your personal data, please reach out through the platform's support channel. Our support team is available around the clock and will respond to privacy-related queries as a priority.

For account-specific data requests — such as accessing a copy of your data, requesting corrections, or asking for deletion — please contact support with your registered email address and a description of your request. We aim to acknowledge all data-related requests promptly and resolve them within a reasonable timeframe.

You can also review our related policies for a complete picture of how 77com operates:

• Terms and Conditions — the rules governing your use of the platform.
• Responsible Gaming — guidance on managing your gaming activity safely.
• FAQ — answers to common questions about accounts, payments and platform features.